Privacy Policy

Last updated: August 11, 2026

This policy explains what personal information Container Houses Canada Inc. may collect, why we use it, when it may be shared, how long it may be retained, and how to contact us about your privacy rights.

1. Who is responsible for your information

Container Houses Canada Inc. (“CHC,” “Container Houses Canada,” “we,” “us” or “our”) is responsible for personal information under its control in connection with ContainerHousesCanada.ca and related customer communications.

Privacy questions and requests can be directed to the Privacy Officer, Container Houses Canada Inc. through our Contact Support page.

2. Information we may collect

Depending on how you use the website or communicate with us, we may collect:

• Contact information, such as your name, email address, telephone number and province or location.
• Project and quotation information, such as the model you are considering, intended use, quantities, property or delivery details, options, target timeline, questions, messages and files you choose to upload.
• Order and support information, such as quotation or order references, approved specifications, communications, delivery coordination details and records needed to support an existing transaction.
• Account or transaction information when you use account, checkout or payment-related features. A payment provider may separately process information required to complete a transaction under its own privacy practices.
• Technical information, such as IP address, browser/device information, pages visited, approximate location derived from network information, referral information, security logs and cookie or similar identifiers.
• Consent and preference information, including choices relating to cookies, advertising or communications where those choices are offered.

3. Why we use personal information

We may use personal information to:

• respond to questions and support requests;
• prepare, revise and follow up on quotations;
• evaluate project requirements and coordinate models, options, production, transportation or delivery;
• process and administer orders and related records;
• provide customer service and after-purchase support;
• operate, secure, troubleshoot and improve the website;
• prevent fraud, abuse, unauthorized access and other security incidents;
• measure website performance and understand how visitors use the site;
• serve or measure advertising where permitted and consistent with the visitor's consent choices; and
• meet legal, tax, accounting, regulatory or dispute-resolution obligations.

Where consent is required, we seek consent appropriate to the nature and sensitivity of the information and the intended purpose. You may withdraw consent for optional uses, subject to legal or contractual restrictions and reasonable notice.

4. Quote, contact and project forms

When you submit a contact or quotation form, the information you provide is used to respond to the request and, where applicable, prepare or administer a project. Please do not upload sensitive personal information that is not necessary for your inquiry.

Submitting a quotation request does not by itself create a purchase contract. Project-specific commercial terms are governed by the applicable written quotation and order documents. See our Terms and Conditions.

5. Cookies and similar technologies

The website may use cookies, local storage, pixels, tags and similar technologies for essential site functions, security, preferences, measurement and advertising.

You can control many cookies through your browser and, where available, through the consent choices presented on the website. Blocking certain technologies may affect some website functions.

6. Google AdSense and advertising

This website may use Google AdSense and related Google advertising technologies. Third-party vendors, including Google, may use cookies or similar technologies to serve and measure ads based on visits to this website and, where applicable, other websites.

Google's advertising cookies may enable Google and its partners to personalize advertising based on browsing activity. Visitors can manage personalized advertising through Google Ads Settings. Additional information about Google's handling of information from partner sites is available in Google's partner-sites privacy information.

If additional third-party advertising vendors or networks are used, their technologies and opt-out choices are governed by their own privacy notices. Where consent is required by applicable law, advertising and personalization technologies are used in accordance with the consent choices presented to the visitor.

7. Service providers and other disclosures

We may provide limited personal information to organizations that perform services on our behalf or help fulfill a customer request, such as website hosting and security providers, email/form providers, manufacturers, logistics or transportation providers, payment processors, professional advisers and other project-related service providers.

Information is shared only to the extent reasonably needed for the relevant purpose. We may also disclose information when required or permitted by law, to protect legal rights or safety, to investigate fraud or security issues, or in connection with a legitimate corporate transaction.

8. Processing outside your province or Canada

Some service providers may store or process information in another province or country. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction. We use reasonable contractual, organizational and technical measures appropriate to the circumstances when engaging service providers.

9. Retention

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, to manage an active or potential customer relationship, to maintain appropriate business records, or to satisfy legal, tax, accounting, warranty, security or dispute-resolution requirements. Information that is no longer required is deleted, destroyed or anonymized as appropriate.

10. Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. These measures may include access controls, account security, system updates, backups, logging and limiting access to personnel or service providers who need the information for an authorized purpose.

No internet transmission or storage system can be guaranteed to be completely secure. If you believe information submitted to CHC may have been compromised, contact us promptly.

11. Access, correction and other privacy requests

Subject to applicable law, you may ask whether we hold personal information about you, request access to it, ask that inaccurate information be corrected, or raise a concern about how it is handled. You may also request deletion or withdrawal of consent where those rights apply, subject to lawful retention requirements and other permitted exceptions.

We may need to verify identity before acting on a privacy request. Requests should be sent to the Privacy Officer through Contact Support. Please provide enough detail for us to identify the relevant records without sending unnecessary sensitive information.

12. Children

This website is intended for people seeking information about housing, commercial units and related projects. We do not knowingly seek personal information from children for marketing or quotation purposes.

13. Third-party websites and embedded content

The website may contain links, videos, maps, documents or other content provided by third parties. Those organizations may collect information under their own privacy policies. CHC is not responsible for the privacy practices of an independent third-party website or service.

14. Changes to this policy

We may update this Privacy Policy when our website, services, service providers or legal obligations change. The date at the top of the page identifies the current published version. Material changes may also be highlighted through the website or another appropriate notice.

15. Contact

For questions, access or correction requests, privacy concerns, or questions about consent, contact the Privacy Officer, Container Houses Canada Inc. through Contact Support.

For general project inquiries or a new quotation, use our Our Services page.

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